Fredericksburg Mobile Massage, LLC

                FredericksburgMobileMassage@gmail.com                         304-602-7768

  We are 100% committed to your satisfaction.
 Please read each policy to ensure you have a GREAT experience with me.  Sometimes things happen and you have to cancel or reschedule your appointment and that's OK. There is no fee if notification is given at least 24 hours prior to your appointment!

CANCELLATIONS/RESCHEDULING:


• If I am not able to make a scheduled appointment, I agree to cancel or reschedule the appointment at least 24 hours in advance. I agree to pay 50% of the full session rate if I give less than 24 hours’ notice. 
• I agree to pay the full session rate if I give 2 hours notice or less, or if I miss an appointment without giving notice (meaning, I come to your home and you are not there. I will only wait 15 minutes past your appointment time).
• If within 24 hours of my session, I develop a contagious illness or have a sudden, unplanned health or personal emergency rendering me unable to make my appointment, I will inform Fredericksburg Mobile Massage, LLC right away, and if you are unable to fill my vacancy, I will pay the cancellation fee, or session fee (if less than 2 hours notice). 
• I understand that I am still responsible for my appointment until I hear back from a staff member confirming they received my texted or phone call requesting cancellation/rescheduling. 

BEING AVAILABLE AND ON TIME/SESSION LENGTH: 

• I understand I must be home and available to open the door 10-15 minutes early for my appointment in order to get the full session time I have scheduled. If I am on time, or late, I understand the therapist can only give me whatever time remains of my appointment, and that I will pay for the full length of the session that I booked. 
• I understand that in order for me to receive the best massage therapy possible, I know that I have to communicate ANYTHING and everything, including my needs, preferences, requests, or feedback, at any time before, during, or after my massage. I take it upon myself to communicate right away if there is anything distracting me or if I feel unwell or uncomfortable at any time during the session so that adjustments can be made. I understand that my therapist wants my HONEST feedback - positive or negative - and doesn’t take offense to it. 

I have read, understand, and agree to the above policies and information.

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*This time is scheduled just for you which is why I require a credit card on file or prepayment to reserve and guarantee your appointment. However, it WILL NOT be charged unless you do not adhere to the Cancellation/No-Show policy.

*If you do not wish to save a credit card number on file, no problem! You can prepay your service online with an eGift Card here on my website. Cancellation/No-Show policy will still apply.